| Please select a
question from the list below for further information |
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Are
orders sent in plain packaging? |
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How
will the payment appear on my card statement? |
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How
long does delivery take? |
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What
payment methods do you accept? |
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Is it safe to give my card details
online? |
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Is
postage and packaging free? |
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What
is your returns policy? |
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What
is your privacy policy? |
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How
would you contact me in the event of a problem? |
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Does
buying from you affect my statutory rights? |
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What
if I have a complaint? |
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Contact us with any further questions: |
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Are orders sent in plain packaging?
We
are very aware that many customers require complete
discretion when purchasing our products.
Therefore all of our
products are sent in plain, unmarked packaging,
without fail.
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How
will the payment appear on my card statement?
On your card statement, our payment will appear as
One For Health. This is to ensure
that our service is fully discreet.
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How
long does delivery take?
We send orders out as quickly as possible. This is
normally within one working day of receipt. Orders are
sent using Royal Mail first class in the UK and air
mail for other countries. To ensure the fastest
possible delivery, please see our
Delivery Options page.
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What payment methods do you accept?
We accept MasterCard, Visa, Visa Electron, Switch/Maestro,
Solo and Delta cards.
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Online credit/debit card payments are collected using 128+
bit SSL encryption. Our entire checkout process
is secured by SSL. The security of
this area is indicated by the presence of this symbol
or  at
the bottom of the browser window.
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Is
postage and packaging free?
Yes, for UK customers this is free. All UK orders will
be sent by first class post free of charge unless requested
otherwise. Orders to countries outside of the UK
will be charged a small amount of shipping. This
will be calculated by the shopping basket depending on
the products ordered.
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What is your returns policy?
Consumer protection (distance selling) regulations
2000
You may cancel your order for any reason within 7 days
of receipt of your goods. Provided the goods are
returned in good condition, we will refund your
payment within 7 days. In the case of credit card
payments the refund will only be made to the card used
for the payment. This does not affect your statutory
rights.
In the event of the goods being unsuitable, we offer a
full refund policy. In this case the goods must be
returned within 14 days. In the case of credit card
purchases, refunds will only be made to the credit
card on which goods were purchased. Cheques will only
be issued for postal purchases. Credit card refunds
will be made within 7 days, postal refunds within 14
days. This does not affect your statutory rights.
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What is your privacy policy?
We are committed to protecting your privacy. We will
only use the information that we collect about you
lawfully (in accordance with the data protection act
1998).
We collect information about you to enable us to
process your order (including to communicate with you
regarding any order you might have placed). We
will never reveal your information to any third parties.
We send an automatic confirmation of each order by
email. We will not e-mail you at any other time
unless there is a problem with your order, or you
have agreed that we can do so, for example have
signed up to our news letter.
The only information we will collect about you will be
that given by you at the time of ordering/joining as a
member. We will
never collect sensitive information about you without
your explicit consent.
The information we hold will be accurate and up to
date. You can check the information that we hold about
you by
contacting us.
If you find any
inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held
securely in accordance with our internal security
policy and the law.
We will not transfer your information either inside or
outside the EEA (European Economic Area).
We will not reveal your details to a third party for
any purpose without your express permission.
We may use technology to track the patterns of
behaviour of visitors to our site. This can include
using a "cookie" which would be stored on your
browser. You can usually modify your browser to
prevent this happening. The information collected in
this way can be used to identify you unless you modify
your browser settings.
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How would you contact
me in the event of a problem?
By
email only.
However you can contact our call
centre, by calling our national lo-call number:
0845 600 8256
between the hours of 9am and 6pm, weekdays.
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Does buying from you
affect my statutory rights?
No your statutory
rights are not affected. Either party's failure
to exercise or enforce any term of, or any right
arising pursuant to this agreement does not constitute
and shall not be construed as a waiver of such term or
right.
These terms of
business shall be governed by the law of England and
the parties submit to the jurisdiction of the English
courts.
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What if i have a complaint?
We are committed to providing the best possible
customer service. Every effort is made to ensure that
your shopping experience with us is efficient and
professional. However, there may be times when things
go wrong. If you have received damaged, faulty
or incorrect goods, waited too long, or are
dissatisfied with any other aspect of the service you
have received from us or any aspect of our website,
then please let us know.
You can
email
us at any time or call our call dedicated centre on
0845 600 8256 between the hours of 9am and 6pm, weekdays.
We will reply within 48 hours and will try our very
best to resolve the problem wherever possible within 7
days. Your complaint will be dealt with
sympathetically and confidentially. If you are
unhappy with your purchase, you are also protected by
our returns policy.
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Contact us with any further questions:
Telephone our call centre on 0845 600
8256 (09.00hrs – 18.00hrs weekdays). calls cost
UK local rates. Alternatively please
email
us.
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